Refund and Cancellation Policy

This policy outlines the refund and cancellation terms for services provided by 13 Weeks Business Services.

Cancellation by Client

You may cancel a service before work commences for a full refund of fees paid to us. Once work has begun, refunds are assessed on a case-by-case basis depending on the stage of completion.

Cancellation by Us

We reserve the right to cancel services if required information is not provided, if we identify a conflict of interest, or if we are unable to deliver the agreed service. In such cases, applicable fees will be refunded.

Third-Party Fees

Third-party fees paid to organisations such as Companies House are non-refundable by us. Refunds for third-party fees must be requested directly from the relevant organisation.

How to Request a Refund

Contact enquiries@13weeks.co.uk with your name, service reference, and reason for the refund request. We will respond within ten business days.